Counter girl calls me to the phone. Customer complaint.
"We ate at your restaurant last night, and my receipt shows two charges of $1.00 each on 'Dept. 1…' What is that for?"
"Yes…you ordered two bacon cheeseburgers. We ring those up as the burger plus $1 for the rest of the stuff on it…"
"But you can't do that… That's terrible…!"
"No, you don't understand. The burgers you ordered were the special. They were $7.95—stated clearly on the special board. The way we ring those up is to ring up the plain burger at $6.95 and then ring up the dollar for the bacon and the cheese. You weren't overcharged. It comes out to $7.95.That's just the way we ring it up."
"Well, that's just a TERRIBLE way to do business. We WON'T be back! GOOD BYE!" *Click.*